LT Property Care manage compliance and maintenance across a growing portfolio. Requests, certificates and site updates were scattered across email and phone, which made it hard to prove work was done and slowed response times. We shipped a public website plus a private client portal, giving landlords and property managers a single place to file requests, download compliance documents and track progress in real time.
Strategic objectives of the project
Single source of truth
One portal for jobs, certificates and communications across every property.
Faster response
Structured request forms that route straight to the right engineer.
Compliance on demand
Certificates and reports available to clients without email chasing.
Operational visibility
Internal dashboards to track live jobs, SLA windows and workload.
Growth in numbers
The portal removed the bulk of inbound status emails and gave the operations team a clear view of every open job.