← Back to ENX Solutions

Terms of Service

These terms govern your use of the ENX Solutions website and the services provided by ENX Solutions Ltd, a company registered in England and Wales under Company Number 17196500 (in these terms, "ENX", "we", "us" or "our"). By accessing this website, requesting a quote, or engaging us to carry out any work, you agree to these terms.

Last updated: 4 July 2026

This document is a general template made available for information only. It is not a substitute for bespoke legal advice, and you should consult a qualified solicitor before relying on it for any specific matter.

1. About us and how to contact us

ENX Solutions Ltd is a limited company registered in England and Wales, Company Number 17196500. You can contact us by email at stef@enxsolutions.net.

2. Scope of services

ENX provides digital services which may include web design and development, workflow automations, AI systems and integrations, paid media and advertising, consulting, and related creative and technical work. The specific services, deliverables, milestones, fees, timelines, dependencies and assumptions for any engagement are agreed on a per project basis and recorded in a written proposal, statement of work, order form or email confirmation (each, a "Proposal"). Any Proposal forms part of the contract between us and, where it conflicts with these terms, the Proposal takes precedence for that engagement.

3. Quotes and acceptance

Prices and packages displayed on the website are indicative and subject to change without notice. A Proposal is valid for 30 days from its date of issue unless stated otherwise. A binding contract is formed when you accept the Proposal in writing (including by email) or pay any deposit invoice we issue against it.

4. Fees, deposits and payment

  • Unless a Proposal says otherwise, we require a non refundable deposit of 50 percent of the project fee to schedule and start work, with the balance invoiced on completion or in agreed milestone stages.
  • Retainer and subscription fees are payable monthly in advance.
  • Invoices are payable within 14 days of the invoice date by bank transfer to the account shown on the invoice.
  • All fees are exclusive of UK VAT and any other taxes, duties or third party costs (for example domain registrations, hosting, software licences, ad spend, stock media), which we may add to invoices at cost or pass through directly.
  • Overdue amounts accrue interest at 4 percent per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, and we may suspend work, remove deliverables from our systems, or withhold releases until the account is brought current.

5. Client responsibilities

Timely delivery of any project depends on you providing content, access, approvals, feedback and decisions when reasonably requested. You are responsible for the accuracy of any content, data, brand assets, credentials or instructions you supply, for obtaining any consents or licences needed to use them, and for the lawfulness of the products and services you promote. If your delays cause a project to be paused or extended, we may re schedule the work, adjust the timeline, and charge for any additional time incurred at our then current rates.

6. Timelines

Any dates in a Proposal are estimates given in good faith and assume normal working conditions and the client responsibilities above. Time is not of the essence unless we agree so in writing.

7. Revisions and change requests

Each Proposal specifies the number of revision rounds included at each stage. Additional revisions, changes to agreed scope, and any new work requested after sign off are treated as a change request and charged at our then current rates, with any material change re baselined in writing before we proceed.

8. Intellectual property

All materials on this website (including text, design, code, graphics and trademarks) are owned by ENX or its licensors and are protected by copyright and other intellectual property laws. For client projects, on receipt of full cleared payment of all fees due under the Proposal, we assign to you the rights in the final bespoke deliverables prepared specifically for you, so that you can use them for your business.

The following are excluded from that assignment:

  • Any pre existing tools, frameworks, libraries, templates, components, know how, methodologies or code we own or licence (our "Background IP"), for which we grant you a non exclusive, worldwide, perpetual licence to use only as embedded in the deliverables.
  • Third party materials (including open source software, fonts, plugins, stock imagery, models and APIs), which remain subject to their own licences and terms.
  • Concepts, drafts, prototypes and materials not selected as part of the final deliverables, which remain our property.

Unless you object in writing, we may reference the fact of our engagement and display non confidential deliverables in our portfolio, case studies, and marketing materials.

9. Confidentiality

Each party will treat the other's non public information (including business plans, customer data, credentials, pricing and strategy) as confidential and use it only to perform or receive the services. This obligation continues after the engagement ends.

10. Hosting and third party services

Where we recommend, configure or manage third party services on your behalf (for example hosting, domain registrars, analytics, email delivery, ad platforms, AI providers, CRMs or payment processors), those services are provided by the relevant third party under their own terms and service levels. We pass through any provider downtime, scheduled maintenance, deprecations, price changes or policy changes without liability. Where practical, the accounts and billing for such services should be in your name.

11. Warranties and disclaimers

We will perform the services with reasonable skill and care in accordance with generally accepted industry standards. Except as expressly set out in these terms or a Proposal, all other warranties, conditions and representations are excluded to the fullest extent permitted by law. In particular, we do not warrant that the website or any deliverable will be uninterrupted, error free, secure against every threat, or compatible with every browser, device, plugin or third party service, and we make no representation or promise about specific business outcomes such as revenue, sales, leads, rankings, conversion rates or return on ad spend.

12. Limitation of liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law. Subject to that:

  • Neither party will be liable to the other for any indirect, special or consequential loss, or for loss of profits, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, loss of data, or wasted management time, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.
  • Our total aggregate liability arising out of or in connection with any engagement is capped at the fees actually paid by the client to ENX under that engagement in the 12 months immediately preceding the event giving rise to the claim.

13. No guarantee of business results

Marketing, advertising, AI, automation and web performance are influenced by many factors outside our control, including your product, pricing, offer, market conditions, platform behaviour and your own execution. We do not guarantee any specific commercial result, ranking, position, conversion rate, click through rate, return on ad spend, or revenue outcome. Any examples, case studies or projections shared are illustrative and not a representation of future performance.

14. Cancellation, suspension and refunds

  • Either party may terminate an engagement on written notice as set out in the relevant Proposal, or if the other commits a material breach that is not remedied within 14 days of written notice.
  • Deposits and fees for work already performed, together with any non cancellable third party costs, are non refundable.
  • On termination, we will invoice for any work completed and out of pocket costs incurred up to the effective termination date, which remain payable in accordance with these terms.
  • We may suspend the services and access to deliverables while any undisputed invoice remains overdue.

15. Use of the website

The website is provided for general information about our services. You agree not to misuse the site, attempt to gain unauthorised access, interfere with its operation, transmit any malicious code, or use it for any unlawful or infringing purpose. We may modify, suspend or discontinue any part of the site at any time without notice.

16. Data protection

We process personal data in accordance with our Privacy Policy. Where we process personal data on your behalf as part of the services, the terms of our Data Processing Addendum apply.

17. Force majeure

Neither party is liable for any delay or failure to perform its obligations (other than a payment obligation) caused by events beyond its reasonable control, including acts of God, war, terrorism, industrial action, epidemic, failures of the internet or telecommunications infrastructure, or acts of third party providers.

18. General

  • These terms, together with any Proposal, form the entire agreement between the parties on their subject matter and supersede any prior agreements or discussions.
  • No waiver of any breach is a waiver of any other or subsequent breach.
  • If any provision is held unenforceable, the remainder continues in full force and effect.
  • The parties are independent contractors and nothing in these terms creates any partnership, joint venture, agency or employment relationship.
  • A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

19. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you use the website or engage us applies to that use or engagement.

20. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

21. Contact

Questions about these terms? Email stef@enxsolutions.net.